The LUNET company guarantees high quality of jewelry, providing warranty service of a product. When buying LUNET products, you can be sure of the quality of our products. The high professional level of masters and high-quality technological process of production of jewelry allows us to provide an indefinite guarantee.

WHAT IS AN UNLIMITED WARRANTY?

This is a free repair of jewelry for the entire period of use, in the presence of a manufacturing defect.

The manufacturer guarantees the quality of jewelry in accordance with the requirements of DSTU 3527-97 "Gold products made of precious materials"

WARRANTY PROVISIONS

To receive warranty repair services, the customer must provide the manufacturer with:

  • warranty card;
  • barcode label.
ATTENTION! The label with the barcode and the characteristics of the jewelry should be kept throughout the warranty period. Without it, we will not be able to accept the product and perform warranty repairs.

The guarantee indefinite obligation does not apply to:

  • leather, textile and enamel inserts - 1 year warranty;
  • fasteners and movable elements - 1 year.

Failure to provide warranty repair and service is possible in the following cases:

  • the presence of mechanical damage, defects caused by improper operation;
  • if the insert is lost, the new insert is paid by the owner of the jewelry;
  • at untimely detection of adverse reaction of an organism to properties of precious metal or an insert;
  • if the jewelry is not serviced or repaired by the manufacturer.
  • natural wear of products;
  • change of design and design features of products;
  • is not considered damage to the darkening of the silver inserts in the product, because the oxidation of silver is a natural process that occurs under the influence of external factors.